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  • INCORRECT EXPIRATION RENEWAL DATES & OTHER RENEWAL RELATED ISSUES (12/17/2015)

    With regard to license renewal, I wanted to inform you of a few things before you proceed to pay. We are currently experiencing technical issues with the new system. Anyone who is renewing is receiving an expiration date of 7/31/2016 instead of 1/31/2017. Do not be alarmed! I have let our IT department know about the issue and they are researching how to correct it. Once that has been taken care of, you will receive a successful renewal notice with the 1/31/2017 date. If you do not receive a corrected notice from me by the time you are set to expire, please contact me immediately.

    With regard to other issues surrounding the inability to proceed to pay, make sure you use either Chrome or Firefox as your browser when you are using the system. The majority of individuals who use Explorer have experienced a myriad of issues. The IT team is also looking into that issue; however, Chrome and Firefox both seem to work just fine.

    Do not hesitate to contact me directly for any issues or problems you encounter. I am NEVER too busy or unwilling to help!


 
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